Refund and Return Policy

We want you to be completely satisfied with your purchase! If for any reason you're not happy with your items, we're here to help. Please read our policy below to understand how returns, exchanges, and refunds work.

1. Return Policy

We offer a 14-day return policy, which means you have 14 days from the day you receive your item to request a return. To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• It should be in the same condition that you received it.

To start a return, please contact us at: [email protected]

If your return is accepted, we'll send you instructions on how and where to return your item. Please note: Items sent back without prior return authorization will not be accepted.

If you have any questions or need assistance with your return, feel free to reach out to us at: [email protected]

2. Damages and Issues

We understand that sometimes issues can occur during shipment. Please inspect your order immediately upon reception. If you notice any defective, damaged, or incorrect items, contact us within 3 working days at: [email protected]

If you inform us after 3 working days, we may not be able to assist with the issue.

We'll evaluate the problem and work quickly to make things right, whether that involves a replacement or refund.

3. Exceptions / Non-Returnable Items

Certain items are non-returnable under the following conditions:

• If the seal is broken or the item has been opened.
• Items marked as non-returnable during purchase.

If you have any questions or concerns about whether an item can be returned, please contact us before making your purchase.

4. Exchanges

We currently do not offer direct exchanges. To exchange an item:

1. Return the item using the steps above.
2. Once your return is accepted, make a new purchase for the item you wish to exchange.

This will ensure you receive the correct product as quickly as possible.

5. Refunds

Once we receive and inspect your return, we'll notify you via email about whether your refund has been approved or denied.

If approved, the refund will be processed and automatically applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

Contact Information

For any return-related inquiries or issues, please don’t hesitate to reach out to our customer support team:

Email: [email protected]

Thank you for choosing us. We’re here to ensure a smooth shopping experience for you!